Pierre Le Noan

Currently: Sr Technical Escalations Engineer.

Native French and English speaker

EXPERIENCE

Datadog, Paris — Sr Technical Escalations Engineer

March 2025 - PRESENT – Hybrid on-site/remote

Promoted to Sr TEE in March 2025, supporting the Database Monitoring (DBM) product.

Datadog, Paris — Technical Escalations Engineer 3

September 2023 - March 2025 – Hybrid on-site/remote

Hired as TEE 3 on the Alerting product, switched to the DBM product in Nov 2024

SightCall, Paris — Technical Support Manager

March 2021 - August 2023 – Hybrid on-site/remote

Promoted to Manager in 2021. Growing the team with an international presence (US, France, Singapore, UK).

SightCall, Paris — Support Engineer

March 2019 - March 2021 – Hybrid on-site/remote

Hired as the sole Support Engineer. Setting up support processes and tools (Zendesk), writing documentation, setting up for team growth.

Syncordis, Paris — Technical Consultant

October 2016 - February 2019 – Hybrid on-site/remote

Hybrid consulting/technical support role with some bug fixes and improvements to running systems (T24 Banking). Assisted in DB migration.

Bambora, Stockholm — Dev/Support Engineer

October 2014 - October 2016 – Hybrid on-site/remote

Python developer and (sole) Support Engineer for Mobile Payments Solutions, which was then acquired and renamed Bambora. Setting up support processes for the new Support team.

EDUCATION

ECE Paris — MSc. Information Systems Engineering

Class of 2015

Stockholm University — Master’s semester abroad

Fall 2014

Concordia University, Montreal — Semester abroad

Fall 2012

LANGUAGES

Native English and French speaker. Solid foundation (conversational) in German and Swedish, notions of Spanish