CV
Pierre Le Noan
Currently: Sr Technical Escalations Engineer.
Native French and English speaker
EXPERIENCE
Datadog, Paris — Sr Technical Escalations Engineer
March 2025 - PRESENT – Hybrid on-site/remote
Promoted to Sr TEE in March 2025, supporting the Database Monitoring (DBM) product.
Datadog, Paris — Technical Escalations Engineer 3
September 2023 - March 2025 – Hybrid on-site/remote
Hired as TEE 3 on the Alerting product, switched to the DBM product in Nov 2024
SightCall, Paris — Technical Support Manager
March 2021 - August 2023 – Hybrid on-site/remote
Promoted to Manager in 2021. Growing the team with an international presence (US, France, Singapore, UK).
SightCall, Paris — Support Engineer
March 2019 - March 2021 – Hybrid on-site/remote
Hired as the sole Support Engineer. Setting up support processes and tools (Zendesk), writing documentation, setting up for team growth.
Syncordis, Paris — Technical Consultant
October 2016 - February 2019 – Hybrid on-site/remote
Hybrid consulting/technical support role with some bug fixes and improvements to running systems (T24 Banking). Assisted in DB migration.
Bambora, Stockholm — Dev/Support Engineer
October 2014 - October 2016 – Hybrid on-site/remote
Python developer and (sole) Support Engineer for Mobile Payments Solutions, which was then acquired and renamed Bambora. Setting up support processes for the new Support team.
EDUCATION
ECE Paris — MSc. Information Systems Engineering
Class of 2015
Stockholm University — Master’s semester abroad
Fall 2014
Concordia University, Montreal — Semester abroad
Fall 2012
LANGUAGES
Native English and French speaker. Solid foundation (conversational) in German and Swedish, notions of Spanish